Terms, Conditions & Policies of using this website
For the purposes of these Terms, Conditions & Polices, the use of –
You, Your, User, Users – refers to the person viewing the website, the person or entity purchasing goods or services from this website.
We, Our, Us – refers to Quello – a registered trading name of The RHX Group Pty Ltd, Questo – a registered trading name of The RHX Group Pty Ltd, officers and employees of The RHX Group Pty Ltd.
Website – refers to the website that you are viewing these Terms, Conditions & Polices on. These websites include, but are not limited to, the web domains of www.teamquello.com, www.rhxgroup.com.au, www.questo.com.au, and www.be-selfunlimited.com
Acceptance of Terms, Conditions & Policies
By using this website, viewing this website or purchasing products or services from this website, you agree to our Terms, Conditions & Polices.
The RHX Group Pty Ltd is a registered company of Australia and complies with Australian law, including the Australian Consumer Law and Fair Trading Act 2012.
If you reside in another country it is up to you to determine if our Terms, Conditions & Policies comply with your countries legal requirements, and if not, to not use this website.
Changes to our Terms, Conditions & Policies
We reserve the right to change our Terms, Conditions & Policies at any time – it is up to you to check these Terms, Conditions & Policies when re-visiting our website.
Application of Terms, Conditions & Policies
These Terms, Conditions & Policies represent the whole agreement between you and us in relation to this website, materials and products or services purchased from this website. No other Terms, Conditions & Policies are included and none of these Terms, Conditions & Policies are excluded, except where any of these Term, Conditions or Policies are considered illegal, void or unenforceable in Australia, that Term, Condition or Policy is deemed to be excluded and does not invalidate the remainder of these Terms, Conditions & Policies.
Limitation of Liability
We, our officers, our employees, agents, contractors, suppliers or other parties mentioned on this website, are not liable for any losses or damages, including but not limited to incidental and consequential losses or damages or lost profits due to the use or access of this website, materials or products and services sold by this website.
You indemnify us, including officers, employees, agents, contractors, suppliers, regardless of any negligence on our part, against all losses, liabilities, legal costs and other expenses incurred by those indemnified arising directly or indirectly as a result of or in connection with any breach by you of any provision of these Terms, Conditions & Policies.
Copyright and Trade Marks
The content of the website including names, logos, trademarks, text, graphics, images and other material are protected by Australian and international copyright law. Unless otherwise stated, nothing displayed on the website may be copied without the express permission of us or the relevant third-party contributor.
The information, materials, products and services provided on this website are offered in good faith based on the knowledge, expertise and conditions prevailing at the time of publication, and is provided as general information only which should not be taken as specific professional advice. We make no warranties that the website, materials, products and services are accurate or suitable for your unique circumstances.
Third-Party Links and Software
This website is hosted and run using third party software and services, and may contain content, materials and hyperlinks to other third-party websites. The hosting, payment gateway, other software and links to third-party websites are not under our control and we are not responsible for the content and services offered by these third-party websites. These Terms, Conditions & Policies do not cover any content, materials, products or service interaction you have with third-party websites – it is your responsibility to check the terms and conditions of those third-party websites.
Changes to the website
We reserve the right to change or discontinue the website, products or services at any time.
We will supply all orders on a first come first served basis. Should there be insufficient quantity of a product to supply an order we will let you know immediately and advise on any delay. Larger quantity orders may require additional stock to be manufactured so please allow up to two weeks.
Products are supplied in good faith. If there is a problem with a product, please advise us and we will replace, refund or otherwise rectify.
Depending on circumstances, postage costs incurred by us may not be refunded.
Returned products, in original condition, should be returned by post to the postal address below. Proof of postage is not proof of receipt.
We endeavor to keep postage costs low. To that end we offer standard postage on products sold by this website. In most cases there is no handling costs added when buying single quantities of a product, a small handling fee may be applied when buying multiple quantities of a product. Postage is displayed in the shopping cart.
If you do not receive your products or there has been an undue delay in receiving your product, please advise us at the email or address below.
We have adopted the Australian Privacy Principles contained in the Privacy Act 1988. A copy of the APP’s may be obtained from The Office of the Australian Information Commissioner website.
We have also adopted the principals of the EU’s General Data Protection Regulations (GDPR).
What Personal Information we collect
Depending on your interactions with us, we may collect name, address, phone and email information from purchase details or details supplied when you subscribe to newsletters/blogs. We may also collect information via interviews, telephone conversations and emails.
While credit card details may be provided by you for a purchase on our website – we do not collect this information, it is only used at that time by the third-party payment gateway (Paypal®) and is not stored by us.
How we store this information
This information is stored electronically on local servers and in third party hosted software that is used for hosting our website and sending our email newsletters. This information is protected on secure servers and by encryption and/or passwords on our local computers. Some of these services may be hosted on overseas servers – United States. Websites are protected by SSL encryption.
What this information is used for
We use this information in our dealings with you directly and for our own marketing. We do not distribute or sell this information to any other party unless required by law.
Access or update your information
You may unsubscribe from newsletters and blogs at any time by using the un-subscribe option.
If your details change or are incorrect, please advise us by email at the address below and we will update your details.
We can provide details of the personal information we hold upon written request.
Right to erasure
Please write to us (contact details below) asking for all non-compliance information that we hold on you to be removed from our systems – we will happily comply and inform you once the request has been completed.
Complaints should be raised with us in the first instance and we will endeavor to address any issues. Should you feel our response is unsatisfactory you may send your complaint to The Office of the Australian Information Commission
The RHX Group Pty Ltd
ACN: 131 856 730
PO Box 311
Macedon VIC 3440
Phone: +61 3 5426 3667
Quello is a registered trading name of The RHX Group Pty Ltd.
Questo is a registered trading name of The RHX Group Pty Ltd.
Self unLimited is a trademark and product brand name of Questo.
Paypal® is the registered trademark of Paypal Inc.