Articles

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Working effectively with others in knowledge creation (Part 3)

When I am asked to help others with knowledge creation (in the many forms it might take) or I am seeking help for myself, I take some time to define what kind of contribution is sought and needed. A key consideration is whether the place of contribution is the Develop or Produce phase of knowledge…
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What knowledge creation really looks like (Part 2)

“Knowledge creation” that sounds like such an academic term, right? It’s something many people do when they take what they know and make something with it, to share with others. This article is part 2 in a 3-part series on knowledge creation. In Part 1, I explained two separate-yet-related phases in knowledge creation: Develop, where…
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A fresh perspective on knowledge creation work (Part 1)

Everybody’s work involves the use of knowledge. Some people’s work involves the creation of knowledge. Sometimes that knowledge is informally created when you verbally share with people about something you know. Sometimes that knowledge (aka content) is formally created into something tangible that will exist when you are not around and will be referenced by…
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Exploring customer perspectives of value exchange with your enterprise

When your Customers purchase your service or product, they do so for the value it will create or add to their lives. There is an exchange of value between a customer and a supplier/service provider. Commonly this is thought of in narrow terms: Customers give MONEY, they get a PRODUCT/SERVICE. But that’s only one way…
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Human sensibilities for innovation work

Often people seek to learn tools and methods to use when doing innovative development work, however these are not enough on their own. To have an innovation orientation is to cultivate a set of sensibilities – that is a set of human dispositions and abilities – which may come naturally as instinct or be nurtured…
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Value-based approach for enterprise strategy

Every day in business and organisations, there is exchange of value. Traditionally this is thought of as the exchange of PRODUCT & SERVICES for MONEY. That’s one way to understand value. The owner(s) of an organisation, will have created the organisation to create value, for self and for others. A challenge: Perspectives on what is…
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Interview with Quello Founder

In the spirit of innovation, things were done a little differently in this interview with Quello Founder, Helen Palmer.   For this interview, I asked people in my network to contribute one question they’d like me to answer. Nine people responded with a variety of questions. In a quiet moment, I grabbed a cup of…
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